Privacy Policy

Effective Date: October 10, 2025

This Privacy Policy describes how your personal information is collected, used, and shared by ComfortZone.pk when you visit or make a purchase from https://comfortzone.pk/ (the “Site”).

We are committed to protecting the privacy and security of the personal data of our customers, in compliance with applicable Pakistani law, including the principles established under the Electronic Transactions Ordinance, 2002, and the Prevention of Electronic Crimes Act, 2016.

1. Who We Are

Our website address is: https://comfortzone.pk/. We operate as an online retail store based in Pakistan.

2. What Personal Data We Collect and Why We Collect It

We collect and process personal data to run our online store, fulfill orders, and provide customer support.

A. Order Information (Data collected during purchase)

When you make a purchase or attempt to make a purchase through the Site, we collect the following necessary “Order Information”:

Identification and Contact Data: Name, billing and shipping address, email address, and phone number.
Transaction Data: Details of the products purchased and transaction history.

Purpose: This data is essential for:

Processing your order and delivering your purchased goods.
Communicating with you about your order (e.g., confirmations, tracking updates, and cancellations).
Screening orders for potential risk or fraud.

B. Payment Information (Sensitive Personal Data)

We collect payment information (such as credit card numbers or bank details) only to process your transaction.

Crucially: We do not store sensitive payment card details on our servers. All payment information is securely processed and handled by PCI-DSS compliant third-party payment gateways operating under their own privacy policies.

C. Usage Data and Automatic Collection (Cookies & Log Files)

When you visit the Site, we automatically collect certain information about your device and interaction with the Site (“Usage Data”). This may include your IP address, browser type, operating system, time zone, and information about the pages you view.

Purpose: To load the Site accurately for you, improve our Site, and analyze customer browsing patterns.

D. Comments and Reviews

When visitors leave comments or product reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

E. Media

If you upload images to the website (such as for a product review or support inquiry), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. How We Use Your Personal Data

We use your data for the following lawful purposes:

To fulfill our contract with you (process and deliver orders).
To provide customer service and manage returns or exchanges.
To prevent fraud and maintain the security of the Site.
To personalize your experience and improve our product offerings.
Marketing Communication (Based on Consent): To send you promotional emails or SMS about new products and special offers only if you have provided us with your explicit consent to receive such communication. You may opt out at any time.

4. Who We Share Your Data With

We share your Personal Information with third parties to help us fulfill our services, as detailed below. We only share the minimum data necessary for them to perform their functions.

Recipient Type	Data Shared	Purpose
Payment Processors	Transaction Data (not stored by us)	To securely process and authorize payments.
Shipping & Logistics Carriers	Name, Address, Phone Number	To physically deliver your ordered products.
Analytics Providers (e.g., Google Analytics)	Usage Data, IP Address	To understand how customers use the Site and improve our performance.
Legal/Regulatory Bodies	Necessary data to comply with legal obligations (e.g., tax, FBR, or a lawful subpoena).	To comply with applicable laws and regulations or protect our rights.

If you request a password reset, your IP address will be included in the reset email.

5. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

6. Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. International Data Transfer

We utilize third-party services (such as cloud hosting, email services, and analytics) whose servers may be located outside of Pakistan. By using the Site and providing your data, you explicitly consent to the transfer, storage, and processing of your information outside of Pakistan. We take reasonable steps to ensure that these third parties uphold data protection standards consistent with this policy and applicable Pakistani laws.

8. How Long We Retain Your Data

Order Information: We retain your Order Information and transaction records for a period of Seven Years or as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to meet our legal, tax, and accounting obligations (e.g., requirements of the Federal Board of Revenue – FBR).
Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
User Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. Your Rights Over Your Data

You have the following rights regarding the personal data we hold about you:

Right to Access: You can request to receive an exported file of the personal data we hold about you.
Right to Correction/Rectification: You have the right to request that we correct any inaccurate information.
Right to Erasure (Right to be Forgotten): You can request that we erase any personal data we hold about you. This right is subject to exceptions where we are legally obliged to keep the data for administrative, legal, or security purposes (e.g., transaction history).
Right to Withdraw Consent: If we are processing your data based on your consent (e.g., marketing), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information below.

10. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via e-mail or physical mail at the details below:

ComfortZone.pk

Email: [email protected] Phone: [0342-4447441, 03379787324] Address: ComfortZone.pk, Street Sadiq Town, Dhama Mor, Adyala Road, Rawalpindi, Punjab, Pakistan.